About Us & Our Philosophy
There are countless roads that lead to the top. Here is ours.
At Cartogravie, we believe that service excellence and exceptional experiences are the keys to business success. We show up every day to help ambitious companies become industry leaders by mastering these two crucial elements.
While others focus on products, price, or customer service and claim you can only pick two, our path is different.
We help you create experiences that can't be replicated, turning your business from one of many to the one everyone wants to work with, and build service excellence into your business strategy so you can provide more value to your ideal customers by dedicating more of your resources to what they truly desire, and focus less on what doesn’t matter to them.
Our Approach
Service Excellence: We help you identify what your customers value most, allowing you to excel where it matters and differentiate your business strategically.
Exceptional Experiences: We help you design and create unforgettable customer journeys and experiences that build genuine connections, foster loyalty, and set you apart from competitors.
The Impact
By focusing on service excellence and exceptional experiences, you can:
Increase customer loyalty and retention
Command premium prices
Consistently get enthusiastic referrals
Build a strong brand with an excellent reputation
Boost employee satisfaction
Improve operational efficiency
… and more.
You’ll be hard-pressed to find an approach that does more for your business in one fell swoop.
About the Founder
Camila dos Santos has led digital transformations in international corporations, worked with the owners and c-suite in creating and implementing business strategies including service excellence strategies, helped brick-and-mortar stores create exceptional experiences, created marketing content for global companies, as well as created product lines, concepts, and branding for international conglomerates, as well as a whole lot of other fun things.
She graduated with a BA in international relations and law from Oxford Brookes University and went on to start a Master of Management before the pandemic with a side of burnout rudely interrupted this. So she quit her job and founded Cartogravie, her second company after her investment company that focuses on impact investments in small-medium businesses.
